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طموح مســــــــقط
Aspire Muscat Courses for 2012
Customer Care
Title Brief Who should attend No. of Days Dates Fees
Hostman الضيافة The fundamentals of hostmanship, dialogues, responsibilities, personal, functional, organizational, declinational, and national hsotmanship To be confirmed with the institution 1 To be confirmed with the institution To be confirmed with the institution
Beyond Customer Service خدمات الزبائن Develop interpersonal skills to a higher level Describe in detail how to deal with difficult customers Describe how to turn complaints into opportunities (more details are available upon interest) Customer service agents Salespersons Supervisors managers 3 To be confirmed with the institution To be confirmed with the institution

Dates and Fees are to be agreed upon between Aspire Muscat and the organization. Lecture hours do not exceed 5 hours per day. Organizations can choose whether they wish to hold the programs in hotels, or in their own premises.