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Customer Services

 Course Title : Customer Service Details

  • What is excellent customer service?
  • The power of language
  • Best practice examples
  • Delivering on promises
  • The barriers to excellent customer service.
  • Maintaining confidence
  • Personal experiences
  • Dealing with dissatisfied customers
  • Building rapport quickly
  • Developing a customer service culture *
  • Expert listening
  • Leading excellent customer service *
  • Managing expectations
  • Identifying improvements *

 Course Language : English:

Facilitator; Oxford Consulting UK is a specialist consultancy with an impressive track record in helping UK, European, UAE and global clients understand and tackle their particular talent challenges. Our services are always targeted at areas of current business need and now, more than ever, the attraction and retention of customers is vital.

Andrew Porteous is an expert facilitator who has worked with organisations across the work to help them improve their people and customer service approaches. As a consultant he has lead customer service improvement interventions for many customers. Andrew uses this expertise and practical experience to deliver highly successful development programmes that focus on practical activities that individuals and organisations can undertake to improve customer satisfaction. Andrew current clients include Majid Al-Futtaim-Dubai, Dubai World, Microsoft, EMI and Serco.

 Dates : 21 & 22 November 2009

 Venue : Radisson SAS, Muscat

 Times : 8.30 am to 2:00 pm

 Fees : R.O. 195